Masking update: As of October 16, 2024, masks are required in patient care areas, patient rooms and waiting rooms. 

Working Remotely

Access remote working capabilities through Sinai Health’s Citrix environment.

Remote Citrix access (token access)

Sinai Health provides remote working capabilities. These are provided through Sinai Health's Citrix environment. For download and installation instructions, please refer to the user guide (PDF).

Remote Citrix Access with Token

Remote Citrix access (NEW!)

As of October 1, 2024, all residents, fellows, employees, and HBH and MSH physicians will use the hospital’s multi-factor authentication system to access the Citrix environment.

Remote Citrix Access with MFA

Note: Existing remote access users should continue to use their current process to access the Citrix environment. Additional communication and instructions will be provided to users in advance of their transition to the new Citrix environment.

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Contact

Mount Sinai Hospital Help Desk

Phone: 416-586-4800 ext. 4357

Email: [email protected] 

Hennick Bridgepoint Hospital Help Desk

Phone: 416-461-8252 ext. 5000

Email: [email protected] 

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Resources

Citrix user guide (PDF)

Best practices for privacy and information security (PDF)

Best practices for working remotely (PDF)

Tips on Ergonomics from the Canadian Centre for Occupational Health and Safety

Courses and publications from the Canadian Centre for Occupational Health and Safety