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Declaration of Patient Values

What to expect from us during your care and your responsibility as a patient.

At Sinai Health, I expect to be treated with dignity and respect with fair and equitable access to the support and services I need. I value receiving care in a safe and welcoming environment from a team that respectfully communicates with me.

My Care Needs 

During my care experience, I expect to:

  • Receive high-quality, safe, personalized compassionate care.
  • Have the same people on my care team when possible.
  • Have a care team that understands my health story.
  • Have my symptoms and pain viewed as real.
  • Be respected for the decisions I make about my care.

My responsibility as a patient is to:

  • Be involved in setting goals for my care.
  • Understand that I will be asked to provide consent throughout my care.
  • Know that my health information will be shared with the care team so they understand my health story.
  • Understand that I am sharing a treatment space and care team with others. 

Communicate With Me

During my care experience, I expect to:

  • Have care providers who listen to my concerns.
  • Talk with my care team about my
    treatment and needs.
  • Have time with my care team to ask
    questions and have my requests heard and followed up.
  • Have my care team knock before entering, wear their ID badge, and introduce themselves and their role.
  • Discuss care in a language I understand best.
  • Have up-to-date information that is clear and I understand.

My responsibility as a patient is to:

  • Reach out when I need more support.
  • Ask questions to understand my health and treatment.
  • Let my care team know what language I prefer to use and supports I may need.
  • Identify to the care team which family caregivers can receive my health updates.

Involve and Engage Me

During my care experience, I expect to:

  • Take part in my cultural and spiritual practices.
  • Reach my highest level of independence.
  • Know about research projects and have the choice to take part in them.

My responsibility as a patient is to:

  • Share what my cultural and spiritual practices are with the care team.
  • Partner with my care team so I can reach my highest level of independence.

My Privacy

During my care experience, I expect to:

  • Have my personal information kept in a safe space.
  • Have my care team use a quiet voice, so our talk is private.
  • Receive as much privacy as possible during care procedures.

My responsibility as a patient is to:

  • Give privacy to others when sharing space when possible.
  • Ask for consent before recording or taking pictures to ensure privacy for all.

The Patient Declaration of Values was created in partnership with patients and families and represents what is important to the patients we support. If you would like to be a Patient and Family Advisor, email [email protected].