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Visitor Information for Mount Sinai

Learn about our policies and practices for visiting a patient.

Our family presence policy

Mount Sinai Hospital has a family presence policy. This means that we welcome families and caregivers to be with patients 24 hours a day. To help patients get the rest they need, we observe quiet hours.

Quiet hours

Quiet hours are from 10 p.m. to 7 a.m. During quiet hours, patients are welcome to have one person stay with them.

Wrist bands

Most units will require a wrist band from the Security desk, which can be found beside the Murray entrance on the main level. For everyone’s safety it’s important for us to understand who is in the building and what role they are playing. The wrist band helps identify caregivers who are remaining during quiet hours.

Quiet hours promote rest and healing

Please be respectful of all patients and staff by:

  • Speaking quietly
  • Dimming overhead lights
  • Turning cellphones to silent 
  • Being sensitive to the needs and wishes of roommates. Lounges are available on most floors for family and friends to use for visits if the patient's roommate is sleeping or having a procedure.

Caregivers may stay with patients in shared rooms. There may be times when a caregiver cannot stay, or may be asked to leave, in order to support all patients in a shared space.

Visitor facilities

The washrooms in patient rooms are for patient use only. Please use the visitor restrooms that are on each unit. We do not have showering facilities for caregivers.

Caregivers can rest in a chair or recliner, if there is space for one and if one is available. Sharing a bed is not permitted. Hospital beds are designed to support patients and allow the health-care team to provide care. Recliners are used in the daytime with patients and may be removed when quiet hours are over. We do not have beds for caregivers that stay overnight.

There are limited options within the hospital during quiet hours. For more information on what food options are available, visit Shops and Services.

Help protect patients

Sinai Health is a mask-friendly environment in all areas of our buildings. The choice to wear a mask will be respected and supported. Medical grade procedure masks are available at points of entry and other common areas.

If you feel unwell (with respiratory symptoms, fever or vomiting/diarrhea, for example), or have been diagnosed with COVID-19 in the last 10 days, do not visit a patient in the hospital.

Wash your hands often for at least 15 seconds, especially when entering or exiting a patient’s room.

Visitor information for units

Some units have specific rules around visiting to support the needs of their patients.

UnitVisitor information
Emergency Department

Space is limited in the Emergency Department (ED). If physical space allows in the waiting rooms, visitor access will be prioritized for the following patients:

  • Patients under age 18
  • Patients with a cognitive impairment
  • Patients who are unable to effectively communicate
  • Patients at end of life
  •  Patients experiencing a critical event or illness
Inpatient PsychiatryFamily presence is part of the care plan for each patient. Please speak with the care team for more information.
Labour and DeliveryTwo caregivers are welcome at any time in the Labour and Delivery unit.
Neonatal Intensive Care Unit and Level II Nursery
  • 24-hour access for two care partners/visitors at a time
  • Any visitor must be accompanied by a parent
  • All visitors must be over the age of 16 with the exception of siblings who must be over the age of two. Siblings over age of 12 are considered visitors.
Intensive Care Unit (ICU)Two caregivers are welcome at any time. The manager will determine access to the unit.

CareMail

At Mount Sinai Hospital, we recognize that patient-centred care starts with support from family and friends. Our free Mount Sinai CareMail service lets you stay in touch during the hospital stay of someone you care about.

Simply fill out the form below with your message and the patient's formal name and room number (if known). Volunteers will deliver the basic email message in a sealed envelope within 24 hours of receiving it. Emails received on weekends and holidays will be delivered the next business day.

Unfortunately, we cannot deliver email messages after a patient has been discharged from the hospital and gone home.

Send a CareMail

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Important Privacy Information

Please do not include anything in your message you would feel uncomfortable writing on a postcard being sent through regular mail.

Mount Sinai will make every reasonable effort to deliver messages to patients listed in the patient directory; if a patient has requested that their name be removed from the patient directory, our volunteers will not be able to deliver your email message.

We are unable to confirm delivery of any emails due to patient confidentiality.

Undeliverable email messages will be disposed of securely. For undeliverable personalized cards, we will contact the sender to discuss alternative delivery options.

Should you not feel comfortable providing your information via an online form or email, please contact us by phone or in person. Our Website Privacy Policy [has more information about our online forms.

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Contact

If you have any questions or feedback on CareMail, please contact Volunteer Services.

Phone: 416-586-4800 ext. 8200