Sinai Health Accessibility

Wheelchair accessibility

Mount Sinai Hospital

600 University Avenue

• All entrances are accessible
• Wheelchairs are available at the Murray Street entrance
• Accessible washrooms are located throughout the hospital
• The Wheel-Trans TTC stop is next to the Murray Street entrance

60 Murray Street

• Wheelchair access is available from the south entrance
• The Wheel-Trans TTC stop is located at the walkway by the south entrance

700 University Avenue – 3rd floor and 8th floor

• The College Street entrance is accessible
• Wheelchair-accessible washrooms are available throughout our spaces
• The Wheel-Trans TTC stop is on University Avenue outside the main entrance and the College Street entrance

Frances Bloomberg Centre for Women's and Infants' Health

• The main entrance on University Avenue is accessible
• All washrooms are wheelchair accessible
• The Wheel-Trans TTC stop is located on University Avenue outside the main entrance

Hennick Bridgepoint Hospital

• All entrances are accessible
• Wheelchairs are available at the main floor and ground floor ambulatory entrances
• Accessible washrooms are located throughout the building
• The north entrance to the Admin Building (Don Jail) is accessible
• Please note the south entrance to the Admin Building (Don Jail) is not accessible
• The Wheel-Trans TTC stop is located near the ground floor entrance

If you have any questions or need assistance, please feel free to ask our staff. We're here to help.

Communication aides

Communications devices (TTYs, Pocket Talkers and other assistive devices) are available to patients. Accessible telephones are also available throughout the hospital.

If you require an assistive device, please inform the clinic or unit staff before your visit and they will make the necessary arrangements.

Interpreter Services

We can arrange professional interpreters for more than 65 languages for patients who are more comfortable speaking a language other than English. We also offer interpretation for patients who are deaf or have hearing loss. There is no fee for these services.

If you need interpreter services on short notice and an in-person interpreter is not immediately available, we may use telephone and/or video interpretation using the latest communications technology. 

Learn more about how to contact Interpreter Services.

Service animals

Service animals are welcome to accompany you to your appointments. If you will be admitted to hospital, please inform the surgical pre-admission or nursing unit before your admission. This ensures that your service animal can be accommodated and the appropriate arrangements are made.

Learn more about our Animals at Mount Sinai Hospital Policy (PDF).

Please note there may be situations where alternate plans need to be made. However, every effort will be made to accommodate the use of your service animal. 

Patient escorts

If you need a volunteer to escort you while you are visiting the hospital, we will try our best to make someone available for you. 

You can arrange for this when you arrive at the hospital reception during regular business hours. Please be advised that patient escorts cannot lift or transfer patients or visitors.

Resources and policies

• Accessibility plan (PDF)
• Assistive Devices Policy (PDF)
• Animals at Mount Sinai Hospital (PDF)
  • Mount Sinai Hospital welcomes people with disabilities partnered with a service animal. This policy aims to address concerns regarding the presence of service animals and to help maintain infection control principles.
• Services Goods and Facilities Accommodation Procedure (PDF)
• Providing Care for People with Disabilities (PDF)
  • This comprehensive policy has been prepared to ensure that all members of the hospital community are aware of their rights and responsibilities to benefit all patients, visitors, employees, associates and volunteers by achieving accessibility for people with disabilities.
• Eliminating Barriers, Providing Support (PDF)
  • A staff guide to disability and interacting with people with disabilities.
• Emergency Response Planning for Employees with Disabilities (PDF)
• Vendor letter (PDF)  
  • Information for vendors who provide service and their responsibilities to people with disabilities.

Accessibility plan

On September 29, 2003, the Board of Directors adopted the following "Accessibility Planning Policy" for the organization.

We are committed to: 

• Improving access to facilities, policies, programs, practices and services for patients and their family members, staff, health-care practitioners, volunteers and members of the community
• The participation of people with disabilities in the development and review of its annual accessibility plans
• Ensuring hospital by-laws and policies are consistent with the principles of accessibility

Learn more about our multi-year accessibility plan (PDF).